Contact Us! Call Center English Skills Trainer's Manual

CONTACT US develops high-end professional English language communication skills for the BPO (Business Process Outsourcing) industry.
ISBN: 9780521178587
Author: Jane Lockwood, Hayley McCarthy
Page: 55
Binding: Soft cover
Publication date: 2009
Format: Book
Level: B2-C1
Publisher: CAMBRIDGE UNIVERSITY PRESS
Language: English

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Price: 4 075 Ft

Stock: 1-10 copies

Description

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

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