The present book gives a good idea of the modern service vocabulary and the speech models the most widely used in the service branch. Using this book the foreign students will mainly master the dialogical speech and acquire some writing skills as well.The exercises help to memorize the vocabulary quickly and to learn how to pronounce the Russian words and to name some important actions and objects of the service branch. The authors of the book offer exercises which train and develop memory, vision and hearing.On the added CD the main speech clichés are recorded.