Practical Customer Success Management - A Best Practice Framework for Rapid Generation of Customer Success (2021)

ISBN: 9781032092096

Practical Customer Success Management - A Best Practice Framework for Rapid Generation of Customer Success (2021)

ISBN: 9781032092096
22 475 Ft
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Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.
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Termékjellemzők

ISBN
9781032092096
Szerző
Rick Adams
Oldalszám
245
Kötés
Puhakötés
Kiadó
ROUTLEDGE
Kiadási év
2021
Nyelv
Angol
The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.