Contact Us! Call Center English Skills Coursebook with Audio CD

CONTACT US develops high-end professional English language communication skills for the BPO industry.
ISBN: 9780521124737
Author: Jane Lockwood, Hayley McCarthy
Binding: Soft cover
Publication date: 2009
Format: Book + Audio CD
Level: B2-C1
Language: English

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Price: 9 690 Ft

Stock: 1-10 copies


The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.


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