Contact Us! Call Center English Skills Coursebook with Audio CD (2009)
ISBN: 9780521124737
Contact Us! Call Center English Skills Coursebook with Audio CD (2009)
ISBN: 9780521124737
9 690 Ft
Stock: 1-10 copies
CONTACT US develops high-end professional English language communication skills for the BPO industry.
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ISBN
9780521124737
Author
Jane Lockwood, Hayley McCarthy
Binding
Soft cover
Publisher
CAMBRIDGE UNIVERSITY PRESS
Date of publication
2009
Format
Book + Audio CD
Language
English
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
