Books for language learning Vocational language Business Contact Us! Call Center English Skills Coursebook with Audio CD

Contact Us! Call Center English Skills Coursebook with Audio CD

CONTACT US develops high-end professional English language communication skills for the BPO industry.
ISBN: 9780521124737
Author: Jane Lockwood, Hayley McCarthy
Binding: Soft cover
Publication date: 2009
Format: Book + Audio CD
Level: B2-C1
Publisher: CAMBRIDGE UNIVERSITY PRESS
Language: English

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Price: 9 690 Ft

Stock: 1-10 copies

Description

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

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