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Practical Customer Success Management - A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.

ISBN:	9781032092096
Author:	Rick Adams
Page:	245
Binding:	Soft cover
Publication date:	2021
Publisher:	ROUTLEDGE
Language:	English

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Price: 22 475 Ft

Currently out of stock, expected back in stock: 2-3 weeks

Description

The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.

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