Kevan Hall: Making the Matrix Work

Description

But the 'solution' of the matrix structure also brings multiple bosses, competing goals and higher levels of complexity.
Traditional management training prioritizes clarity, predictability and control. In a matrix we need to be able to balance this with the ability to tolerate ambiguity, manage uncertainty and decentralize control. Managers need an expanded toolkit to help them move from the hard to the soft, from the concrete to the ambiguous and back again depending on the situation. Making the Matrix Work introduces some new ideas and practical tools in 3 key areas.